With this information, we can process your order.

Non-Personally Identifiable Information :  This refers to information that does not by itself identify a specific individual.  We gather certain information about you based upon where you shop on our Site in several ways.  This information is compiled and analyzed on both a personal and an aggregated basis.  This information may include the Web site’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address.  A URL is the global address of documents and other resources on the World Wide Web.  An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web.  Networks use the TCP/IP protocol to route information based on the IP address of the destination.  In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer.  Computers require IP addresses in order for users to communicate on the Internet, browse and shop. 

2.         Where do we collect information from you and how do we use it? 

Our primary goal in collecting personal information is to provide our visitors with a superior customized online experience.  Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our visitors and users.  Occasionally, we may also use the information we collect to notify you about important changes to our Site, new services and special offers we think you will find valuable, with your permission. The GRS 'Opt-In' email lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our users’ personal information.  

We may perform statistical analyses of aggregate customer behavior.  This allows us to measure relative customer interest in the various areas of our Site for product development purposes.  Any information we collect is used for our own internal purposes to improve the content of our Site, to enhance users' experiences when visiting our Site, to customize the content and/or layout of our pages, and to provide the services required by an individual customer. 

We gather information in the following ways:

Shopping :  We collect IP addresses for the purposes of system administration, to gather broad demographic information.  We collect information from visitors to our Site regarding the referring URL,  IP addresses, which browser is used to come to the Site, the country, state and telephone area code where your server is located, the pages of our Site that you viewed during your visit and any search terms entered on our Site. This information helps to administer our web site and to help us to better our services to our site customers and visitors. This information is NEVER disclosed or shared with any third party! We value your privacy and we go to extremes to protect it!

Ordering :  When you order from us, we collect personally identifiable information from you.  If you order one of the products or services appearing on our Site, we will, collect and maintain your name, email address, mailing address, telephone number, product selections, credit card number, order number, referring URL, and IP address.  We collect this, and other information, as disclosed in this Policy, in order to process and fill your order and to communicate with you about your order,  information and other requests. Before clicking on Submit Order, review your order carefully and make any changes and additions to the information it contains. You will receive an email confirming your order. Most emails are delivered within 24 hours but some make take longer due to delays on the Internet or with your internet service provider. You may not receive an email if you do not fully complete your order through to the order confirmation page or if you have a spam filter on your computer. For Drop-Shipment Orders, some of our product suppliers require that we forward your email address to them for the purpose of communicating directly with you regarding your order for their products. With these specific suppliers we provide your shipping address, phone number and email address to enable them to ship your order.

Online Surveys and Polling :  In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party.  Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties.  If you do not wish to participate in a survey, simply decline to participate when asked. 

Newsletters & Promotional Emails :  We may offer free electronic newsletters, and promotional emails as a service to our prior customers.  We may send you newsletters and emails periodically listing current specials and deals, but ONLY if your 'Opt-In' to our email lists. 

Cookies :  We currently use cookies in the operation of our Site to process orders, process your inquiries and to provide you with a better shopping experience.

We may place a small text file, called a “cookie”, on your computer to help in processing your order or general inquiry request.  This 'cookie' does not collect, nor transfer or transmit any data to any other third party, except through our web servers for the sole reason of processing your orders and inquiries. We DO NOT place tracking cookies or web beacons on your computer!

Contact Information and Third Party Data :  If you contact us by telephone, email or letter, we may keep a record of your contact information, correspondence or comments.  If you report a problem with our Site, we may collect such information in a file specific to you.  If you contact us through our feedback area or by calling one of our customer service representatives, we ask for your name and email address in order to send you a reply. 

We do track customers’ traffic patterns throughout their online sessions, including which pages a customer views while using our Site.  This information is ultimately stored in the form of store categories, and, in some cases, specific URLs.  We use your IP address to diagnose problems with our servers and software and to administer our Site only.